SHIPPING & RETURN POLICY

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RETURNS:

All sales are FINAL. No returns or exchanges.

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SHIPPING:

Order Processing Time
Please allow up to 7 business days for us to process your order. All orders placed after 3pm EST will be processed on the next business day. Business days include Monday through Friday excluding holidays and weekends. Orders placed on Friday after 3pm EST, holidays and weekends will be processed on the following business day.
 

INCORRECT SHIPPING INFORMATION:
If a package is returned to CamiNaturals due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. CamiNaturals is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.

Once an order has been submitted, no edits or cancellations can be made. No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

LOST OR STOLEN PACKAGES: 
CamiNaturals is not responsible for lost or stolen packages that have a confirmed delivery to the address entered on an order. Upon inquiry, CamiNaturals will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

DAMAGED OR MISSING PRODUCTS: 
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your items as soon as it arrives at its destination. If any item is damaged upon arrival, please contact us with photos of the damages and necessary information to support your claim and we will be happy to assist you.

CamiNaturals reserves 30 days to reship any reported missing or damaged items from the initial shipment date. All missing & damaged claims must be submitted within 10 days, along with photo evidence in order to ensure proper resolution.

ITEMS NOT IN STOCK: 

We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may become temporarily unavailable. We will continue to take all necessary steps to have all products available to our customers. If a product is out of stock, please submit a ‘Back in Stock’ request to receive a notification of when the product becomes available.

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